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Hypnotic Retail
Selling
By Debbie Allen, All
Rights Reserved
Every retailer has 'looky lous' - but are they really just looking or are
they afraid of buying for some reason? In retail you must identify your
prospect's defense mechanism for not buying. Then explain to them it's
normal and that everyone has these same feelings.
For example you could say:
Should you have any thoughts about not buying our products, it's just a
little defense mechanism that everyone has in their brain. It's there
because other businesses may have ripped off your money in the past.
Everyone has been burned sometime - I can completely understand how
you must feel. But you certainly don't want it to rule your life, or your
decisions do you?
Let your prospects understand that their problem is gradually disappearing
as they become more comfortable getting
to know you, your company and your services. And of course let them know
that you guarantee satisfaction and would really appreciate the
opportunity to show them how completely satisfied they can be with your
organization and your products.
For example you could say:
As you continue to get to know us better, I'm sure you will feel your
problem slowing disappearing the closer you come
to investing in our products. After all we have discovered the solution to
your problems and your needs - so what do you
have to loose? You really have a lot to gain from doing business with us
(stress more benefits here).
By explaining this to them, their brain will begin to trigger the same
feelings and will compel them to take out their wallet and do
business with you. Cha Ching!
Another example:
Let's say they want to purchase new carpeting for their home but they
can't really afford the carpet that they like. That is a problem because
they believe they can't afford the more expensive carpet although that is
what they REALLY want. Deep down they want and believe that they truly
deserve the best.
So what is the customer's problem? How much money are they willing to pay?
How much more is the carpeting and
how can they justify the purchase in their mind?
You can help them do this by discussing added benefits of quality,
extended warranty, etc.
Ask, relate, understand and learn!
Ask them to rate their problem with the purchase between 1 and 10 - with 1
being bad and 10 being good. Then repeat the
number back to them as it relates to how they are feeling.
1-4: You really need new carpeting for your home
5-7: You should buy our carpeting if you want the best
8-10: Our carpeting could help you solve your problem
Your prospects will associate the number to the level of their problem.
This will make it easier for them to understand just how much they need to
do business with you instead of walking out the door to drive to your
competition.
Word count 493
Bio: Debbie
Allen is one of the world’s leading authorities on sales and marketing.
She is the author of five books including
Confessions of Shameless Self Promoters
and Skyrocketing Sales.
Debbie has helped thousands of people around the world attract customers
like crazy with her innovative, no-cost marketing strategies and secrets
to sales success. Her expertise has been featured in
Entrepreneur,
Selling Power and
Sales & Marketing Excellence.
Sign up for her FREE 6-week e-Course
Business Success Secrets Revealed ($97 value) and take the
online business card quiz to rate your marketing online now at
www.DebbieAllen.com.
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